Frequently Asked Questions

Vallaba is intended for users age 18+ seeking meaningful, long-term connections and relationships. Users create profiles from the information they provide, see other profiles based on discovery preferences, and can like profiles they are interested in. Likes appear in Sent Likes for the sender and Received Likes for the other user. If both users like each other, it becomes a match and they can start chatting. Premium access is required for premium features such as likes and chatting.

No. Only one account per person is allowed. If multiple accounts are detected, all related accounts will be suspended and access will be permanently restricted. Subscriptions will not be refunded in such cases.

No. Accounts are strictly personal and cannot be created, shared, or managed on behalf of another person.

Login is available using your email and OTP. If you do not receive the OTP, wait a few minutes and make sure you have a stable internet connection, as network issues or temporary offline status can cause delays. Too many attempts in a short period may be flagged as unusual activity. If this happens, please wait and try again later. This security measure helps prevent abuse and protect the service.

This may be caused by network delays, an incorrect email address, or temporary service issues. Please wait a few minutes and try again.

If you no longer have access to the registered email, submit a support request with your registered details and a valid government ID so our team can verify your identity and help restore access.

Suspensions happen due to violations of community guidelines or reports of guideline violations.

Suspension appeals are reviewed individually.

You can permanently delete your account through account settings. Any active subscription must be cancelled before deleting your account.

You can add, remove, or rearrange photos in the profile editor, provided they follow community guidelines, such as showing a clear face and containing appropriate content. The selfie-verified photo can only be updated by paid users once a month through re-selfie verification.

For safety and authenticity, fields such as name, date of birth, gender, and height can only be updated once after registration. Updating these fields requires ID verification, and if you request a change to any one of them, all of these non-editable fields will be updated together.

Prompts are short questions that showcase your personality and help start conversations.

Prompts are short questions designed to showcase personality and start conversations. About Me is where you can describe yourself in more detail.

During verification, the photo you upload is compared against your selfie to confirm it's really you. Once verified, this photo is displayed on your profile with a checkmark, helping other users recognize genuine, verified profiles.

Selfie-verified photos can only be updated once a month. This keeps the verification process reliable and ensures your verified photo remains a trusted identifier for other users.

No. All users must complete selfie verification during onboarding. You cannot access the app or its features until your verification is successfully completed.

No. Every profile requires selfie verification, so users can only create a profile using their own photo and identity.

Your like stays pending until the other person likes you back. For example: Emma likes Jack, it appears in Emma’s Sent Likes and Jack’s Received Likes while waiting for Jack to like Emma back.

If the other person dislikes you, your like is removed from both sides. For example: Jack dislikes Emma, so Emma disappears from Jack’s Received Likes and Jack disappears from Emma’s Sent Likes.

If you dislike someone from your Sent Likes, the like disappears from both sides.

Only users who have mutually liked each other can chat. For example: Emma likes Jack and Jack likes Emma, so it becomes a match and they can start chatting.

No. That feature is not available currently.

You may have reached the end of available profiles, or your filters such as age, distance, and preferences may be limiting matches. Adjust your discovery settings if needed.

Profiles may reappear if a user updates their profile, changes location, or re-enters your discovery range. If you dislike a profile, it should not appear again.

The other user may have unmatched, disliked, blocked you, or deleted their account.

Profiles disappear if someone dislikes you, unmatches, blocks, or deletes their account. This is normal because likes do not stay on the other person’s side forever. It also gives you a chance to manage your Sent Likes tab.

Filters personalize the profiles you see based on preferences such as age, location, and interests. Filters may also affect who can see your profile and may limit visibility depending on what information users provide.

Sent Likes are profiles you have liked. Received Likes are people who liked you.

The other person may not have liked you back, may be inactive, or may no longer be available.

Matches depend on mutual interest, user activity, and discovery settings.

Yes. Unmatching removes the chat and profile permanently.

Once matched, either user can send the first message.

Chatting is only available after a mutual like.

The match may have been removed or the account may have been deleted.

Media messaging depends on app permissions. Unsupported devices may not display all media.

Matches remain until either user unmatches, deletes their account, or the match expires in special feature modes.

Filters depend on what information users provide and app algorithm limitations.

Use the report option on a profile or chat. When you report someone, the app automatically unmatches and blocks that user, and sends the report to our moderation team for review.

Blocking means you and that person will not see each other or each other’s activity anymore. Reporting lets us know the person may be breaking the rules. Our moderation team will review their behavior and take action if needed.

No. The other person will not know if you reported or blocked them.

No. Once you unmatch, you lose access to the user’s profile and can no longer report them. If you wish to report someone, report the profile before unmatching.

Reported profiles are reviewed by our moderation team. Depending on the severity of the issue, action may include warnings, temporary restrictions, or permanent removal. Profiles identified as fake or fraudulent may be retained as long as necessary to prevent further activity.

Any abusive, fraudulent, or suspicious activity is strictly prohibited. Where such activity is identified or reasonably suspected, we may retain related data as necessary for monitoring and investigative purposes. Depending on the severity of the activity, we may disclose such data to appropriate law enforcement authorities as necessary to protect the security and safety of our platform and community.

Your profile is visible only to users whose discovery settings match your profile. Users you have blocked or reported do not have access to your profile.

No. Your exact location is not shown to other users. Only the distance between you and other users is displayed, with a minimum distance of 5 km to protect privacy.

Your data is used to operate and improve the app in line with our privacy policy.

No, we do not retain the selfie video. The selfie video is deleted immediately after verification. However, the selfie-verified photo is retained until the account is closed. If the account is flagged for suspicious activity, the data may be retained for as long as necessary for investigation purposes.

You can delete your account in your account settings. If you do not have access, use the support form on our website with verification details. Your data will be handled according to our privacy policy.

We offer Free and Premium plans. Premium features may include seeing who liked you, advanced filters, enhanced discovery, and priority matches.

Billing is handled securely by a third-party payment provider. We do not store your full payment details.

Charges occur when you subscribe or when your subscription renews automatically.

Refunds are not allowed, except where required by applicable consumer protection laws. In such cases, refunds will be processed in accordance with those laws and our payment provider’s policies.

No. Uninstalling the app does not cancel your subscription. You need to cancel your subscription separately.

Use subscription settings in the app to view, change, or cancel your subscription. Cancellation takes effect at the end of your current subscription period, and your subscription will not renew after that.

Sign in with the same email you used to subscribe. If Premium does not appear after payment, wait a few minutes for processing, then refresh.

Premium access continues until the end of your current subscription period, after which your account reverts to Free.

Plan changes take effect at the start of your next subscription period.

Except where required by law, subscription fees are non-refundable, including unused portions of a billing period. Refund eligibility for disputed charges follows our payment provider's policy.

Ensure you are signed in with the account that completed checkout. If payment succeeded but Premium is missing, wait a few minutes and refresh.

No. Vallaba does not send promotional spam emails. Be cautious of spam or scam emails claiming to represent Vallaba. Legitimate emails, if any, will only come from an address ending in @vallaba.com.

Initially available in India, the USA, and Canada. Currently connecting matches within your country only.

No. You only match within your own country. Users can only view profiles from the country they are accessing Vallaba from. Profiles from other countries are not visible.

Contact us at vallaba.com/support.