Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Vallaba website, mobile applications, and related services (collectively, the "Service"), operated by Vallaba LLC ("Vallaba," "we," "us," or "our"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you are not authorized to access or use the Service.

2. Eligibility

To create an account and use the Service, you must meet all of the following requirements:

• You must be at least 18 years of age and have the legal capacity to enter into binding contracts;
• You must be an individual acting on your own behalf (not on behalf of a company or other organization);
• You must not have been convicted of, or pled guilty or no contest to, a felony or any crime involving violence, threats of violence, or sexual misconduct; and
• You must not have had a previous Vallaba account suspended or terminated for violating these Terms, unless you have received our express written permission to create a new account.

By creating an account or using the Service, you represent and warrant that you meet all eligibility requirements set forth in this Eligibility section and that all information you provide is true, accurate, current, and complete.

3. Account Registration and Security

To use the Service, you must create an account and provide accurate and up-to-date information. You agree to maintain the confidentiality of your login credentials and are solely responsible for all activity that occurs under your account. Only one account per individual is permitted unless expressly authorized by Vallaba. Accounts are personal and may not be shared, transferred, or sold. You must notify us promptly at support@vallaba.com if you know or reasonably suspect unauthorized access to or use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

4. Required Information for Service Functionality

Certain information is required to operate the core functionality of the Service, including identity verification, profile creation, profile details, and user interaction. If you do not provide required information or attempt to withdraw it after account creation, you may be unable to access or continue using the Service. Optional information may enhance certain features, but limiting optional information may restrict functionality without preventing access to core features.

5. Identity Verification

We conduct identity verification to confirm profile authenticity and protect the safety and integrity of the Service and its users. Identity verification includes:

• Selfie verification during onboarding to confirm that you are the individual depicted in your profile photos, the successful completion of which results in a verification badge being displayed on your profile; and
• Government-issued identification verification to confirm or update personal information including your name, age, gender, date of birth, and height.

Prior to the selfie verification process, which involves a facial scan to confirm your identity, you will be asked to provide separate, explicit, and informed consent. You may not create an account or access the Service without completing this consent step.

Selfie videos are processed solely for identity verification purposes and are permanently deleted immediately upon completion of the verification process. Notwithstanding the foregoing, where the verification process identifies indicators of suspected identity fraud, spoofing, impersonation, or suspected mismatches, the selfie video may be retained for a period not to exceed thirty (30) days solely for the purpose of investigating and resolving the flagged submission. Upon expiration of that period, the selfie video is permanently deleted regardless of the outcome of such review. Only the verification results are retained following deletion of the selfie video.

By creating an account, you acknowledge that you have read and understood this Identity Verification section and consent to the identity verification processes described in this Identity Verification section. Failure to complete verification when requested may result in suspension of or denial of access to the Service.

6. Prohibited Activities

When using the Service, you agree that you will not:

• Provide false, inaccurate, or misleading information about yourself;
• Pretend to be someone else or create fake accounts;
• Post, share, or transmit content that is unlawful, abusive, harassing, discriminatory, threatening, obscene, sexually explicit, or otherwise objectionable;
• Attempt to defraud, scam, or solicit money from other users;
• Upload photos that are fake, heavily altered, misleading, significantly outdated, or do not accurately represent your current appearance;
• Misrepresent or conceal your marital status, children, relationship history, or family circumstances;
• Request, demand, or solicit money, loans, financial assistance, or expensive gifts from other users;
• Harvest, collect, or misuse personal information of other users;
• Share your account credentials or access another user's account without permission;
• Use the Service for any commercial purpose or to advertise or promote third-party products or services;
• Disrupt, interfere with, or attempt to gain unauthorized access to the Service or its systems;
• Behave in a manner that is dishonest, inauthentic, or misleading;
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service;
• Reproduce, distribute, or display copyrighted materials, trademarks, or other proprietary content without authorization; or
• Assist, encourage, or enable others to violate these Terms.

We reserve the right, but not the obligation, to investigate any actual or suspected violation of these prohibitions, remove or restrict any content, suspend or terminate any account, and cooperate with law enforcement or regulatory authorities, in each case at our sole discretion and without prior notice to you. Our failure to act with respect to any particular violation does not waive our right to act with respect to that or any subsequent violation.

7. User Conduct

When using the Service, you agree to:

• Review and follow these Terms regularly, as we may update them from time to time;
• Comply with all applicable laws, including those related to privacy, intellectual property, anti-spam regulations, and consumer protection;
• Read and follow our Safety Guidelines;
• Protect your account by maintaining a strong, unique password for your login email;
• Represent yourself honestly by using real, recent photos that clearly show your face;
• Treat other users with courtesy and respect, whether online or offline;
• Keep your app updated to the latest version; and
• Use the Service solely for its intended purpose of facilitating genuine personal connections, and not for casual encounters, commercial solicitation, or any purpose inconsistent with these Terms.

8. User Content and License

You retain all ownership rights to content you submit to the Service, including your profile information, photos, and messages (collectively, "User Content").

By uploading or submitting User Content, you grant Vallaba a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to:

• Host, store, and display your content on the Service;
• Reproduce and distribute your content as necessary to provide the Service; and
• Modify your content for technical purposes (such as formatting, compression, or optimization).

This license is limited to operating and maintaining the Service and terminates when you delete your content or close your account, except where we are required to retain it for legal, safety, or fraud prevention purposes.

You are solely responsible for your User Content and the consequences of submitting it. We do not pre-screen User Content and expressly disclaim any liability arising from User Content posted by you or any other user. We reserve the right, but not the obligation, to review, remove, or restrict any User Content that we determine, in our sole discretion, violates these Terms or applicable law, without prior notice to you and without liability to you.

9. Copyright Infringement Claims

We respect intellectual property rights. If you believe content on the Service infringes your copyright, notify our designated agent at: legal@vallaba.com.

Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement that you have a good faith belief the use is unauthorized; (5) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (6) your physical or electronic signature. We may terminate accounts of repeat infringers.

10. Privacy and Data Protection

Your use of the Service is governed by the Privacy Policy, which explains how we collect, use, retain, and delete personal information, including account deletion practices and verification data. You are responsible for maintaining the confidentiality of your login credentials, and you are solely responsible for all activities that occur under your account. You agree to notify us promptly of any disclosure or unauthorized access to or use of your account or any other breach of security.

11. Data Retention

Personal information is retained only as necessary to operate the Service, comply with legal obligations, resolve disputes, and enforce these Terms. When a user closes or deletes their account, personal information is deleted in accordance with the Privacy Policy, unless retention is required by law, safety, legal hold, or dispute resolution and fraud prevention purposes.

12. Safety, Moderation, and User Responsibility

We strive to promote a safe and respectful environment but do not guarantee user behavior, profile authenticity, compatibility, or outcomes. Profiles, matches, and interactions are not guaranteed, and Vallaba does not verify all information provided by users beyond the verification features described in the Privacy Policy. You acknowledge that bugs, errors, service interruptions, or technical issues may occur. Features may be added, modified, or removed at any time. Users shall not engage in any abusive, fraudulent, unlawful, or otherwise harmful conduct, including any conduct constituting Flagged Activity. Where an account or activity is identified or reasonably suspected to constitute Flagged Activity, we reserve the right to retain and process relevant user data for as long as necessary for monitoring, investigation, and enforcement purposes, subject to the retention caps and conditions set out in the Fraud, Abuse, and Safety Enforcement sections of these Terms and the Privacy Policy. Based on the nature or severity of the activity, we may disclose such data to, and cooperate with, applicable law enforcement or regulatory authorities as necessary to protect the safety, security, and integrity of the Service and its users.

13. Fraud, Abuse, and Safety Enforcement

13.1 Definitions

For purposes of these Terms and the Privacy Policy, the following terms have the meanings set out below:

"Flagged Activity" means any account or user behavior that Vallaba identifies or reasonably suspects involves:

• Fraud, scamming, financial deception, or solicitation targeting other users;
• Impersonation, identity fraud, or use of false personal information;
• Spam, automated, bot-like, or scripted behavior;
• Abnormal usage patterns suggesting unauthorized or malicious access;
• Harassment, threats, or conduct posing a credible risk to user safety;
• Violations of the eligibility requirements or prohibited conduct provisions of these Terms; or
• Any other activity that threatens the security, integrity, or lawful operation of the Service or its users.

"Flagged Account" means any account associated with Flagged Activity.

"Investigation Period" means the period beginning when Vallaba identifies or reasonably suspects Flagged Activity and ending when the matter is fully resolved, including any related legal proceedings.

13.2 Enforcement Actions

Upon identifying or reasonably suspecting Flagged Activity, Vallaba may, at its sole discretion and without prior notice:

• Suspend access to some or all features of the Service pending investigation;
• Terminate the account immediately and permanently;
• Reject any future account registration from the same individual;
• Restrict, limit, or modify account functionality during the Investigation Period; and
• Remove any content associated with the Flagged Account.

Vallaba's failure or delay in exercising any right under this section upon becoming aware of Flagged Activity shall not constitute a waiver of that right or any other right, and shall not limit Vallaba's ability to enforce its rights at any subsequent time.

13.3 Data Rights During Investigation

During an Investigation Period, Vallaba reserves the right to retain, process, and disclose data associated with a Flagged Account in accordance with the Flagged Activity data practices described in the Fraud, Abuse, and Safety Enforcement section of the Privacy Policy. Submission of an account deletion or data erasure request does not obligate Vallaba to fulfill that request while an Investigation Period is active.

13.4 Law Enforcement and Third-Party Cooperation

Where Flagged Activity involves conduct that is or may be illegal, or poses a safety risk to users or third parties, Vallaba may:

• Disclose relevant data to law enforcement agencies, regulatory authorities, or other third parties as permitted or required by applicable law;
• Cooperate fully with any lawful investigation or legal proceeding; and
• Preserve and produce data in response to valid legal process.

Vallaba reserves the right to report suspected criminal activity to appropriate authorities at its sole discretion.

13.5 Relationship to Other Sections

• The Prohibited Activities section of these Terms defines the conduct whose violation may constitute Flagged Activity;
• The User Conduct section of these Terms defines affirmative user obligations;
• The Suspension and Termination section of these Terms governs account closure generally, including user-initiated closure; and
• The Fraud, Abuse, and Safety Enforcement section of the Privacy Policy governs all data retention and handling practices for Flagged Accounts.

13.6 No Liability for Enforcement Actions

Vallaba shall not be liable to any user for any enforcement action taken in good faith under this section, including account suspension, termination, data retention, or disclosure to authorities, to the fullest extent permitted by applicable law.

13.7 Submission Verification

Before acting upon any submission, we may require additional information to verify the identity of any individual, or the accuracy of any information, involved. We reserve the right to decline to process, act upon, or respond to any submission that is incomplete, unverifiable, or that we reasonably believe to be false, fraudulent, or made in bad faith. We have no obligation to respond to, or explain our handling of, any submission we decline on these grounds. Where a submission is determined to constitute or evidence Flagged Activity, we may take any of the actions described in the Enforcement Actions section above.

14. Payments, Subscriptions, and Promotions

All fees are disclosed at the time of purchase. Except as required by applicable consumer protection law or our payment processor's refund policies, all fees are non-refundable, including fees for any unused portion of a subscription period. Vallaba has no obligation to provide refunds or credits for partially used subscription periods.

Payments are processed by a third-party payment processor. Subscription renewals and cancellations are managed through the in-app subscription settings. Promotional offers or trials may be subject to additional terms.

15. Suspension and Termination

You may close your account at any time through your account settings or by contacting our support team.

We may suspend or terminate your account immediately and without prior notice if:

• You violate these Terms;
• You engage in illegal or harmful conduct;
• We identify safety concerns related to your account; or
• You misuse the Service or abuse other users.

Upon termination, your access to the Service will end immediately. The following provisions survive the expiration or termination of these Terms for any reason: User Content and License, Copyright Infringement Claims, Definitions (Fraud and Safety Enforcement), Disclaimers, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, Arbitration Agreement, and Severability.

16. Disclaimers

No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VALLABA LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Technical Limitations

We do not guarantee uninterrupted service, error-free operation, or accurate user profiles. You acknowledge that technical issues, bugs, service interruptions, and system defects may occur.

User-Generated Content

Vallaba is not responsible for the accuracy, reliability, or truthfulness of user profiles, content, or communications. We do not verify all information beyond the verification features described in the Privacy Policy. All interactions between users are at your own risk.

User Conduct

We do not control or guarantee user behavior, compatibility, or the formation of relationships. Vallaba is not liable for interactions between users, whether online or offline, including but not limited to emotional distress, psychological harm, physical injury, or financial loss.

Safety Limitations

While we implement safety features and verification processes, we do not conduct comprehensive background checks. Profiles do not constitute endorsements or recommendations. We are not responsible for any relationship, including romantic or matchmaking relationships, formed through the Service.

Technical Infrastructure

Vallaba is not liable for issues arising from networks, servers, equipment, software, or internet connectivity beyond our control, including but not limited to delays, interruptions, data loss, unauthorized access, or system failures.

Medical and Professional Advice

The Service does not provide counseling, therapy, medical advice, mental health services, or professional guidance of any kind. Users are solely responsible for their wellbeing and should consult qualified professionals when appropriate.

User Content Liability

All legal responsibility for content posted on the Service rests with the user who posts it. Vallaba reserves the right to seek damages where we suffer loss as a result of User Content. Users retain ownership subject to the license granted in the User Content and License section of these Terms.

Mandatory Features

We may introduce new features that become mandatory for all users to enhance security, safety, or user experience. If you do not wish to use mandatory features, you may need to close your account.

Account Review

Vallaba reserves the right to review Flagged Accounts and restrict access based on our findings, at our sole discretion.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALLABA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR EMOTIONAL DISTRESS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT VALLABA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, VALLABA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED UNITED STATES DOLLARS (USD $100) OR THE TOTAL FEES PAID BY YOU TO VALLABA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT APPLY TO LIABILITY ARISING FROM VALLABA'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless Vallaba LLC and its affiliates, officers, directors, employees, agents, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or access to the Service; (b) your User Content; (c) your breach of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of any third-party right. Vallaba reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate with Vallaba's defense of such claims.

19. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles, except to the extent that applicable mandatory law in your jurisdiction of residence requires otherwise. Any dispute arising out of or relating to these Terms or the Service that is not subject to arbitration under the Arbitration Agreement below shall be resolved exclusively in the state or federal courts located in Wyoming, United States, and you consent to the personal jurisdiction of such courts. Nothing in this section limits any rights you may have under the mandatory laws of your country or state of residence that cannot be waived by contract.

20. Arbitration Agreement (US Users)

For users in the United States, any dispute arising from these Terms or the Service shall be resolved by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, rather than in court.

YOU AND VALLABA AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS.

Either party may bring an individual action in small claims court. Either party may seek equitable relief in court for intellectual property infringement or unauthorized access.

You may opt out of this arbitration agreement by emailing legal@vallaba.com within thirty (30) days of creating your account, stating your name and intent to opt out.

If any party commences a legal proceeding against Vallaba LLC that is determined by a court or arbitrator to be frivolous or brought in bad faith, such party shall be liable to Vallaba for all damages, costs, and reasonable attorneys' fees incurred by Vallaba in connection with such proceeding, to the fullest extent permitted by applicable law.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

22. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Vallaba regarding the Service and supersede all prior agreements, understandings, and communications.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms on the Service and update the "Last Updated" date. For material changes, we will provide additional notice as required by applicable law, which may include direct notification by email. Your continued use of the Service following the effective date of any revision constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

24. Additional Resources

We may provide FAQs, safety guidelines, and other informational materials to assist users with common questions and platform usage. By using the Service, you acknowledge that you have reviewed or have the opportunity to review such materials. These materials are provided for informational purposes only and do not modify or form part of these Terms. In the event of any inconsistency between such materials and these Terms, these Terms shall control.

25. Contact Information

For further inquiries about these Terms, please email us at legal@vallaba.com.

For general support, contact us at vallaba.com/support.